Seat Management
Eliminate Hidden Costs and Boost Efficiency with Our Seat Management
Streamline your IT operations, enhance control over user workstations, and reduce operational expenses with our end-to-end Seat Management services tailored to your business needs
Overview
Seat management is the long-term outsourcing of the provision of end-user computing facilities, and may include procurement, installation, configuration, maintenance, helpdesk and other support services for desktops, servers, LANs and other IT facilities.
From ensuring workstations are always functional to managing IT resources, Intikom offers a fully managed service for maintaining your company’s productivity.
Scope of Service
Before delivering any Seat Management Service to the customers, Intikom will perform assessment and data gathering from the customer. The data collected such as: technical requirements checklist, image development creating and testing, data migration plan, testing & quality assurance, image loading and asset tagging, all these are done in pre-deployment stage of the service.
During deployment stage, the service included delivery to site, onsite installation, data migration and data cleansing, UAT, asset tagging, and transfer knowledge to the user and in-site administrator.
After deployment, there will be Management and Transition stage. Here we will establish the helpdesk system, onsite support system, asset management system up to patch management.  This stage is managed by a seat management committee to assure all project activity will be delivered smoothly, and to assure all parts of project will be working properly.
Regular meeting will be held monthly or in order suitable for the customer, and the committee will issue a regular report on a monthly, quarterly, or yearly basis.
Benefits
Risk Mitigation
It removes the financial risks associated with investment in rapidly changing technologies.
Cost Fixing
It fixes the cost of end-user support through a well-formulated and enforceable service level agreement.
Authority
It enables IS departments to regain their traditional authority by transferring their focus from technology to service delivery.
TCO Reduction
Seat management usually has a positive impact on TCO (Total Cost of Ownership).
Cut Hidden Costs
Identifying and eliminating hidden costs.
Improvement
Facilitating continuous improvement at a fixed cost.
Service Unification
Unifying and rationalising service delivery.
Economies of Scale
Creating economies of scale.
Technology Partners
Explore tailored IT solutions for your business. Simply fill out this form or reach out directly using these channels: email, phone, WhatsApp and social media. We’re here to help!
- marcom@intikom.co.id
- 021-5297-1700
- 0811-1301-8000 (Helpdesk)