MANAGED SERVICES
ATM/eCRM
Turning Your ATM/eCRM Fleet Into a Profit Generator
Intikom provides end-to-end solutions of Automated Teller Machine and Cash Recycling Machine for banking industry. The deliverables are ATM/eCRM unit leases, Onsite Helpdesk, Monitoring Software, Booth Maintenance & Cleaning (Optional), and Replenishment (Optional)
Services
ATM/eCRM Unit Leases
- • ATM/eCRM units lease to customer during contract.
- • Maintenance support including sparepart & labour during contract.
- • ATM/eCRM Asset insurance during contract
- • Onsite delivery
- • SLA with 99% hardware uptime
Monitoring Software
- • Software Proview
- - Monitoring – ATM/eCRM activities
- - File Distribution – push image and patches
- • Implement and rollout software to the designated ATM/eCRM
- • Proview software maintenance
- • Training Customer/users for the Proview Software
Onsite Helpdesk
- • Intikom places helpdesk onsite to monitor designated ATM/eCRM
- • Create monthly report
- - Maintenance activities, such as log problems
- - Replenishment activities
- - Cleaning service activities
Booth Maintenance & Cleaning (Optional)
- • ATM/eCRM Booth’s Physical Maintenance and Cleaning services.
- • Checking and reporting any visible damage at the ATM/eCRM sites
- • Changing promotional material when requested
Replenishment (Optional)
Cash Replenishment Services provide a single point-of-contact to manage your day-to-day cash operations, the benefits:
- • Increased bank staff productivity
- • Assurance that your cash needs are being addressed
- • Daily cash balances are checked and reconciled
- • Accurate and timely cash invoices
- • On-going performance monitoring and management