MANAGED SERVICES

ATM/eCRM

Turning Your ATM/eCRM Fleet Into a Profit Generator

Intikom provides end-to-end solutions of Automated Teller Machine and Cash Recycling Machine for banking industry. The deliverables are ATM/eCRM unit leases, Onsite Helpdesk, Monitoring Software, Booth Maintenance & Cleaning (Optional), and Replenishment (Optional)

Services

ATM/eCRM Unit Leases

  • •  ATM/eCRM units lease to customer during contract.
  • •  Maintenance support including sparepart & labour during contract.
  • • ATM/eCRM Asset insurance during contract
  • •  Onsite delivery
  • •  SLA with 99% hardware uptime

Monitoring Software

  • •  Software Proview
  •     -  Monitoring – ATM/eCRM activities
  •     -  File Distribution – push image and patches
  • •  Implement and rollout software to the designated ATM/eCRM
  • •  Proview software maintenance
  • •  Training Customer/users for the Proview Software

Onsite Helpdesk

  • •  Intikom places helpdesk onsite to monitor designated ATM/eCRM
  • •  Create monthly report
  •      -  Maintenance activities, such as log problems
  •      -  Replenishment activities
  •      -  Cleaning service activities

Booth Maintenance & Cleaning (Optional)

  • •  ATM/eCRM Booth’s Physical Maintenance and Cleaning services.
  • •  Checking and reporting any visible damage at the ATM/eCRM sites
  • •  Changing promotional material when requested

Replenishment (Optional)

Cash Replenishment Services provide a single point-of-contact to manage your day-to-day cash operations, the benefits:
  • •  Increased bank staff productivity
  • •  Assurance that your cash needs are being addressed
  • •  Daily cash balances are checked and reconciled
  • •  Accurate and timely cash invoices
  • •  On-going performance monitoring and management