MANAGED SERVICES
ATM/eCRM
Turning Your ATM/eCRM Fleet Into a Profit Generator
Intikom provides end-to-end solutions of Automated Teller Machine and Cash Recycling Machine for banking industry. The deliverables are ATM/eCRM unit leases, Onsite Helpdesk, Monitoring Software, Booth Maintenance & Cleaning (Optional), and Replenishment (Optional)
Services
ATM/eCRM Unit Leases
• ATM/eCRM units lease to customer during contract.
• Maintenance support including sparepart & labour during contract.
• ATM/eCRM Asset insurance during contract
• Onsite delivery
• SLA with 99% hardware uptime
Monitoring Software
• Software Proview
- Monitoring – ATM/eCRM activities
- File Distribution – push image and patches
• Implement and rollout software to the designated ATM/eCRM
• Proview software maintenance
• Training Customer/users for the Proview Software
Onsite Helpdesk
• Intikom places helpdesk onsite to monitor designated ATM/eCRM
• Create monthly report
- Maintenance activities, such as log problems
- Replenishment activities
- Cleaning service activities
Booth Maintenance & Cleaning (Optional)
• ATM/eCRM Booth’s Physical Maintenance and Cleaning services.
• Checking and reporting any visible damage at the ATM/eCRM sites
• Changing promotional material when requested
Replenishment (Optional)
Cash Replenishment Services provide a single point-of-contact to manage your day-to-day cash operations, the benefits:
• Increased bank staff productivity
• Assurance that your cash needs are being addressed
• Daily cash balances are checked and reconciled
• Accurate and timely cash invoices
• On-going performance monitoring and management
